Frequently Asked Questions
Q: Should I reserve my items prior to the event?
A: We recommend it. All items are reserved on a first come first serve basis. We ask that you make your reservation no later than 30 days prior to your event so that we can guarantee your equipment.
Q: When do I pay for my equipment?
A: We require a 50% deposit at the time that the reservation is made. Your deposit will guarantee that the equipment will be available when you need it. The balance is due 7 days prior to pick-up of the equipment.
Q: How do I pay for my equipment?
A: A valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Late payments – refers to any payment not received in our office seven (7) days prior to event date. Payments after this date will have to be made by cash or by bringing in client credit card and swiping it in our office. Check payments are not accepted the week of the event.
Q: What is the rental time period?
A: Prices quoted are for a one day time period. Orders may be picked up the day before an event and are due back the day following. Please call with special circumstances or if you need special help. Additional days incur an additional day's rental fee without prior approval.
Q: What happens if I need to make changes or cancel?
A: Our cancellation policy allows you to cancel or make changes within 14 days of your event. Any cancellations after the 14 day cancellation period will result in forfeiture of your deposit.
Q: Do I need to take care of the equipment?
A: From the time that the equipment is picked-up until it is dropped off, it is your responsibility to keep all items secure from theft and damage. This includes water damage from rain. If items are damaged or missing, the customer will be responsible for the replacement charges for the item.
Q: Does the sunshine ranch deliver the equipment?
A: At this time, we do not deliver or pick up rental furniture.
You must provide your own means of transportation to and from our facility.